There needs to be a better way to monitor the progress of your claim. I once had to wait three months for a motorcycle fender to be repaired, and no one with the company could ever tell me more than: “it’ll be ready sometime next week.” Eventually, I learned that a friend of the claims appraiser had it in his back yard and was trying to hammer the dent out himself. Just because I pay you a premium doesn’t mean you get to repair my vehicle anyway you want, without providing me an access to an accurate update.
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